Do you offer services? Smartsupp will help you strengthen your business
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I want to increase the number of enquiries
Reach clients at the right moment
It is only natural that you cannot be available to your clients 24/7. With Smartsupp, though, you can collect enquiries even when you are offline. Imagine a situation where, as a photographer, you spend the day shooting clients and have no way of responding to visitors' questions on your website. If you are worried about losing enquiries because you do not reply in time, you can automate part of the communication and give clients information even when you are not there. At the same time, offer them the option of leaving an enquiry and reassure them that you will reply within a specific time frame.
Set up a chatbot to greet visitors and introduce your services to them, and then ask them to leave an enquiry and their contact details. You can then go through the enquiries in the evening or the next day and contact the customers.
You will not lose enquiries, and your customers will appreciate knowing that someone will take care of them. At the same time you do not have to worry about new enquiries slipping away while you work.
Get contact details from customers
Enquiries without contact details are useless. If a client leaves your site and you have neither their email nor their phone number, you easily lose a potential customer.
Imagine a situation where a visitor asks you for a consultation themselves, but you have to turn them down because the slot is already taken. The next day a slot frees up and you want to let the interested person know and offer it to them. If you do not have their contact details, you have lost a client who was almost certain – one who even showed interest and got in touch with you on their own.
Of course, customers can use the classic contact form on your site, but live chat combined with a chatbot is a considerably faster option. On top of that it is interactive, and your visitors will enjoy it far more. The chance that visitors really do leave an enquiry with you therefore increases many times over.
In Smartsupp you can set up a form where visitors leave their contact details before sending a message, so you can get back to them later and follow up on their enquiry. You can switch on our authorisation form, which collects contact details, for both the online and the offline state – whichever you prefer. That way none of your customers ends up without an answer and you will not keep losing jobs.
Promote news and discounts
Are you offering new courses? Have you extended your range with new treatments? Is Christmas coming and are you preparing seasonal vouchers? Whatever the news, we know that informing visitors in time matters to you.
Editing content directly on the website can be tedious and impractical. You can get information to your customers faster and more easily. All you need is our chatbot. It will do that part of the work for you.
The texts in the bot can be changed and adapted easily according to your current needs. Of course, there is no need to rewrite the bot constantly. You can have several chatbots and simply switch them on and off – by season, for example. That saves you the time you would spend rewriting the website, and at the same time you can be sure that the information you want to promote really does reach your customers.
I want to organise new enquiries better
Do you have a public calendar on your site where visitors can book lessons, consultations or treatments? Would it be easier for you if clients booked a slot themselves instead of you handling every enquiry individually? Attending to each client separately can be time-consuming and inefficient. And when you want to give every client 100% service, sometimes there simply is not room for it.
Instead of all that, let a chatbot give interested people a link where they can make the booking themselves. You save time that you can devote to activities that will not wait, and at the same time you can be sure the calendar reaches everyone interested, so you will not lose clients.
You simply insert the link to the calendar into the chatbot's texts. The bot greets clients and gives them all the important information they need for booking. Visitors then get to your booking system easily by clicking the link, and you increase the chance that the customer will use your services.
I want to have more information about clients
Uncover problem spots on the website
A customer comes to your site and wants to book your service, a yoga class for example. They get all the way to the booking system or the payment, where they get stuck, do not know what to do and finally close the page in frustration.
There can be plenty of similar cases on your website where customers get confused, are not sure where to click and how to complete a purchase or a booking. Thanks to Smartsupp recordings you can spot these problem areas in time and then remove them (by adjusting texts, changing the wording and the placement of buttons, and so on). The information you gain from the recordings will help you smooth out the customer journey and make sure you are not losing orders needlessly.
Find out what visitors are interested in
Do you want to know what visitors click on? What they look at? Which content they read and which, on the contrary, they skip straight away? Smartsupp recordings let you follow where customers move and how they behave. That way you will understand which services they are interested in, you will see what they were looking at, and you can respond with a tailored offer.
I want to be able to advise
Automate part of the communication
How many times have you answered a question about payment options by now? Or repeated the price and the type of services you offer over and over? Or your availability? How many times have you wished customers would stop asking the same thing again and again? Perhaps you have written the frequent questions and answers into an FAQ, but nobody really reads it. Those questions then cost you time and energy, when you could be devoting yourself to customers who really do need your help right now.
We have an easy solution for you – let a chatbot answer the repetitive questions. Give customers the option of getting answers to their questions in a few clicks, and devote yourself to the more complicated enquiries, where customers will appreciate your experience and expertise and will then be happy to book your services.
Make communication more efficient
Do you get piles of phone calls and emails during the day that eat up your time? Are you struggling to reply? Would you like a simpler tool for communicating with visitors, one that lets you respond fast and handle several conversations at once?
Live chat solves all of these problems. Besides that, it helps you be closer to your customers at exactly the moment when they really need you. The mobile app will also be a great help, letting you reply from anywhere and at any time. At the same time Smartsupp brings all your conversations together in one place, from where you can respond to visitors' questions promptly. Your reward will be loyal customers who are happy to come back to you.
If you cannot attend to customers yourself right now, or you would like to reduce the number of repetitive questions, you can use our chatbot.
The chatbot will help you filter out repeated questions and give customers information on your behalf. That saves time, which you can then devote to customers who need a personal approach and your knowledge. Such customers will appreciate your expertise and will be happy to buy the service you recommend.
I want to filter out irrelevant clients
Not every visitor to your site is a potential customer. Some ended up on your website by mistake or had different expectations about your services. Those visitors only waste their time and yours, because you have to answer their irrelevant questions. With the Smartsupp chatbot you can easily filter out some of these visitors. All you have to do is give them basic information about your services, their price and your terms through the chatbot as soon as they arrive on the site.