New feature – the conversation transfer you have been waiting for
Sep 14, 20261 min read
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A customer starts a chat. You log in as an agent, and the customer tells you they need to speak to your colleague who helped them with a problem yesterday. What now? Until now you had to call across the room or let your colleague know by email or text so that they would join the conversation.
We have a neat solution for this.
New Smartsupp feature – conversation transfer
In the top right corner of the conversation window, open the visitor – actions menu and pick transfer chat. Then you simply choose the colleague you want to move the conversation to.
New Smartsupp feature – conversation transfer
Simple, but a big help.