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Smartsupp release notes 10/20

November 18, 2020 | Michaela Žabková | Product News, Smartsupp

Here is a simple summary of the features we have added this October:

 

Dashboard

  • “Resolve” button added into the left panel on hover (see here) – so you have faster access to this feature and have the open tab clean.
  • Export conversation – only paid packages (see here) – so you can analyse them and get valuable data if you want.
  • Insert a screenshot into the conversation by Win+Shift+S/Ctrl+V (Mac: Cmd+C/Cmd+V).
  • Insert Shortcuts via “/” (see here) – so you can  insert a shortcut anywhere while writing a message. E.g. you can use slash for inserting your signature when writing an email.

Mobile apps

  • Reply via email.
  • New visitor notification – so you never miss an opportunity to engage your visitors.
  • Agent assignment from chat – so you can delegate the conversations to your colleagues.
  • New attachments gallery -> picture and file viewing, sharing, download.
  • New message statuses -> sent, viewed etc. – so you always know if the visitor has received or read the message.
  • Opening conversations from email – to make the communication with your customers is much faster.
  • Copying text via pop-up menu.
  • Changing the visitor name.
  • Dialing customer by clicking on their number.
  • New ways to Resolve conversation (see here) – so you have your open tab clean.

 

Any questions or comments? Write us in the chat or at support@smartsupp.com