Smartsupp release notes 10/20
Check out our Smartsupp Academy! Everything from webinars to video tutorials to help you hone your conversational ecommerce skills.

Smartsupp release notes 10/20

Smartsupp release notes 10/20

Table of contents

Here is a simple summary of the features we have added this October:

Dashboard

  • “Resolve” button added into the left panel on hover (see here) - so you have faster access to this feature and have the open tab clean.
  • Export conversation - only paid packages (see here) - so you can analyse them and get valuable data if you want.
  • “Resolve” button added into the left panel on hover (see here) - so you have faster access to this feature and have the open tab clean.
  • Insert Shortcuts via “/” (see here) - so you can  insert a shortcut anywhere while writing a message. E.g. you can use slash for inserting your signature when writing an email.

Mobile apps

  • Reply via email.
  • New visitor notification - so you never miss an opportunity to engage your visitors.
  • Reply via email.
  • New attachments gallery -> picture and file viewing, sharing, download.
  • New message statuses -> sent, viewed etc. - so you always know if the visitor has received or rea
  • Reply via email.
  • Copying text via pop-up menu.
  • Changing the visitor name.
  • Dialing customer by clicking on their number.
  • New ways to Resolve conversation (see here) - so you have your open tab clean.

Still confused? Contact us via the chat box in your dashboard and we’ll be happy to get in touch with you. Please note that customer service is included only in paid packages.