Chat with customers in their native language

Today’s feature will significantly simplify communication with your international customers even when you don’t speak the same language. 💬

You can now translate entire conversations in your inbox with just one click into your native language, and your replies get translated back into the customer’s language. No more relying on external translating tools or waiting for someone on your team who speaks that language to be on shift.

How does it work in practice?

• 1️⃣ A customer messages you in a foreign language (like German or Hungarian)
• 2️⃣ In the app, you click the option to translate the conversation
• 3️⃣ The entire communication displays in your native language
• 4️⃣ You write your reply in your language
• 5️⃣ The customer automatically receives it translated into their language

The feature works not just for Live Chat, but across multichannel too so you can instantly respond to international messages from Messenger, WhatsApp, or Email. Translation credits are available in paid plans, so you can start using this feature right away.

👉 Start translating