1,000+ reviews
Reply to your customers 24/7 with AI customer service
- AI agent handles up to 80% of chats
- Live in 5 minutes
:format(avif):quality(55))
:quality(55)){kind=logo}
:quality(55)){kind=logo}
:quality(55))
:quality(55))
:quality(55)){kind=logo}
:quality(55))
:format(avif):quality(55))
:format(avif):quality(55))
:format(avif):quality(55))
:format(avif):quality(55))
AI agent that answers and sells 24/7
- Answers on its own, and hands over to your team whenever it matters.
- Recommends the right products from your feed, in your brand voice.
- Always accurate, never guessing, trained on your product feed, prices and policies.
- Handles up to 80% of conversations, no human needed.
:format(avif):quality(55)){kind=icon}
:format(avif):quality(55)){kind=icon}
:format(avif):quality(55)){kind=icon}
Save time and grow your leads
Automated flows
Instantly answer FAQs about orders, shipping and more, with flows you build.
One-click install on the platform you already use
:format(avif):quality(55)){kind=logo}
:quality(55)){kind=logo}
:format(avif):quality(55)){kind=logo}
:format(avif):quality(55)){kind=logo}
Why businesses choose Smartsupp
Average response time
10s
Belini answers fast and keeps support cost-efficient across its EU markets.
Average order value
+20%
Pidilidi's AI Shopping Assistant handles 70% of inquiries and lifts average order value.
Cars sold per month
900+
AAA AUTO turns chat conversations into car sales, at a lower cost than phone.
AI customer service for every kind of commerce
:format(avif):quality(55))
:format(avif):quality(55))
:format(avif):quality(55))
Trusted by 100k+ businesses
AI has become part of our team. It responds faster than a human and maintains the service quality our customers expect.
:format(avif):quality(55)){kind=logo}
Pavel MüllerCEO & CTO, Founder of Leader Fox
AI Shopping Assistant handles 70% of our customer inquiries and increases average order value by 20%.
:format(avif):quality(55)){kind=logo}
Petr SmékalE-commerce & Customer Care Specialist, Pidilidi
87% of conversations with AI are rated positively by our customers. We're online at night and on weekends.
:format(avif):quality(55)){kind=logo}
Andrea KlaudováCo-founder, Holky z trhu
We sell 900 cars a month thanks to Smartsupp's AI chatbot and live chat.
:quality(55))
Jan DuchoňProject Manager, AAA AUTO
We see Smartsupp as a sales channel that allows us to significantly increase our overall sales.
Martin KubicaHead of Customer Support, inSPORTline.sk
Live chat helps us deliver fast and cost-efficient answers. It strengthens our position as the #1 DIY furniture EU brand.
:format(avif):quality(55)){kind=logo}
Maciej MoraMarketing & Business Development Director, Belini
The chatbot helps us engage the visitors who might be hesitant, but still curious enough to click through the answers it offers.
:format(avif):quality(55)){kind=logo}
Tomáš LinhartProject Manager, Mujkoberec
Smartsupp is a must for us – live chat helped us deliver a 30% higher order value and a 169% higher conversion rate.
:quality(55)){kind=logo}
Jakub KlausE-commerce Director, Breno
The conversion to a deal is much higher with Smartsupp at 40%, along with the very visible 25% increase in sales leads.
Rutger de GrootCEO, Bconnect
Some customers are coming back to our eshop because we were able to advise them. They had a great experience.
:quality(55)){kind=logo}
Jan HoudekCEO & Owner, Dokonalá káva
FAQs
AI customer service uses artificial intelligence to answer customers and handle routine questions automatically, 24/7. Instead of every message waiting for an available operator, customers get instant replies, and your team steps in only when a conversation really needs a person.
With Smartsupp, you can leverage AI across your customer service. AI features like the AI reply assistant and instant multilanguage replies speed up your whole team across live chat, WhatsApp, Messenger, Instagram and email, while a full AI agent answers on its own and recommends products. Start Smartsupp for free and let AI speed up your replies.
For an online store, the best AI customer service software doesn't just answer tickets, it turns questions into sales. It should connect to your product catalog, reply in your customers' language, and recommend products.
Yes. Smartsupp installs in one click on the most popular commerce and website platforms, including Shopify, PrestaShop, BigCommerce, Shopware and WordPress. Not on the list? You can add it to any website with a single copy-paste code snippet, no developer needed.
You're up and running in about 5 minutes, ready to chat with customers right away. See all integrations to find yours.
Yes. Smartsupp has a free plan with live chat, WhatsApp and Messenger, and 25 conversations a month to get going.
Every paid plan includes unlimited conversations, plus more team members and advanced automation. Compare plans and pricing and upgrade only when you need more. Start today for free.
Smartsupp's AI comes in two parts: the AI Reply Assistant that helps your agents write faster, better replies, and the full AI agent that answers on its own. The AI agent is an add-on you can turn on for any plan.
See plans and pricing for what's included at each level.
Yes, and you stay in control. The AI agent handles routine questions on its own and hands the conversation to your team when a customer asks for a human or when it doesn't have enough information, always with the full context of the chat.
You set the conditions for handover, and your team can open any live chat and reply in person from desktop or mobile, so customers always reach a real person when they want one.
Still have a question? Visit our help center or contact our support team.
:format(avif):quality(55))
Don't keep your next customer waiting
Create free account