The benefits of live chat

Benefits for your business

Smartsupp does not just help you raise your conversion rate – visitors who write to you on chat stay on the site 12 times longer than ordinary visitors, and the bounce rate is 2 times lower. Smartsupp helps you in many ways.

Get to know your customers up close

Because people write to you, you find out what kind of people come to your site. You get an overview of what visitors are really interested in, which stage of the decision they arrived in, what information they are looking for, what they use to decide between you and your competitors, where they came to your site from and what they need to know in order to decide. Thanks to this information you can adjust your pages, and you do not have to pay marketing SEO specialists.

Tell your customers more

From every direction you hear that a site should not be overloaded with text, that it has to be simple and clear. But how do you pass on all the information people need to be convinced that you are the best in your field? Talking to customers through Smartsupp chat lets you share all of it comfortably. Another advantage is that you give people the information step by step, so they are happy to read all of it.

Point customers to more conversion goals

Smartsupp is a brilliant tool for announcing new conversion goals on your site. When a customer completes a goal on your site, you can mention the other benefits they can get there. For example, after a successful order you can use a preset message to send the customer a discounted offer for their next purchase, or a voucher for their friends. Use the power of live chat and measure how well individual messages perform in Google Analytics. Use Smartsupp in a way that you enjoy :)