What the Smartsupp team does to improve your business

We want our Smartsupp chat to improve your business. So our effort does not stop at developing the Smartsupp service itself – we are working to establish a new marketing discipline that we call "live chat marketing". That is why we write e-books, and why we run our own blog and Facebook, where we show all our customers how to win as many new orders and paying customers as possible with live chat.

What do we do to raise satisfaction?

Plenty of internet companies send satisfaction surveys to their customers. A lot of marketing specialists recommended the same approach to us. Because we consider the satisfaction of our customers essential, we do not want to stop at surveys. We do not want to be another company where "customer satisfaction" is just a phrase. According to the ongoing poll we collect through the doporucim.cz system, 79 % of customers are satisfied with Smartsupp chat and with the quality of our support. Our goal and our commitment is to keep raising that number over the long term.