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From 700+ reviews
Use the same Live Chat solution as other companies like yours
Smartsupp provides Live chat, Chatbot and AI Assistant for Websites and E-commerce smart support.
Join 100,000+ customers now
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Widget that is fast and easy-to-use
Smartsupp has all you need
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Live chat, chatbot, and AI tools
integrated within a single customer service system. One platform, total coverage.
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WhatsApp, Messenger, Live chat
Manage conversations from one dashboard. E-mail coming soon.
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Agent stats & customer rating
Increase order value by conversing via Smartsupp.
Instantly fall in love with our Dashboard & Mobile-App
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Featuring – a powerful chat widget
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Live Chatting
A user-friendly chat widget for seamless communication will be appreciated by your agents and customers.
Live Chatting
A user-friendly chat widget for seamless communication will be appreciated by your agents and customers.
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Chatbot flows
An intuitive interface simplifies customer interactions with chatbot, ensuring they receive the right answer.
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Engage visitors
Capture customers' attention with our chat widget. Engage effortlessly to make a strong first impression.
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Lead generation
Generating new leads has never been easier. Gain perfect control over collecting new contacts.
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Customizable Widget
Customize your chat window to perfectly match your brand and captivate customers at first glance.
AI shopping assistant will work for you
Upload your Google Ads product XML feed and FAQ webpages and AI will learn about your goods and services and will advise your customers automatically.
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Provide 24/7 customer support
Did you know that 2/3 of visitors shop after hours or on weekends?
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AI will handle 80% of inquiries
Automate responses to routine inquiries.
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Handover AI conversations
You decide when (and if) the AI assistant connects customers to an operator.
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The only solution your online business will ever need
Customers use chat in the purchase-decision phase
We speak your language
Made in EU, GDPR compliant
Testimonials
They love us!
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Android App"
The Android app is also very good. Finally, the ease of use of the platform is excellent.
"Smartsupp is an effective tool for customer support in B2B segment"
Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.
"It's convenient, fast, and easy to use—exactly what I was looking for!"
Smartsupp has been a game-changer for my business. It's convenient, fast, and incredibly easy to use, making customer interactions seamless and efficient. The live chat feature allows me to respond to inquiries in real time, which has significantly improved customer satisfaction.
"Very good, Easy to use"
Excellect software, it's easy to use and set up. It's easy to use and also can recieve message and reply from mobile phone.
"Efficient and User-Friendly Chat Solution"
Smartsupp excels in providing top-notch customer support, with a responsive team always ready to assist. The platform's ease of implementation is a major advantage – setting it up on a website is quick and straightforward, even for non-technical users. The intuitive interface ensures smooth navigation, and the customizable chat widget blends perfectly with any website design.
"Great tool for communication with customers"
Smartsupp is a great tool for improving customer support. I like that it allows automated messages that can answer frequently asked questions, saving time.
"An excellent live chat with advanced features"
I have been using Smartsupp and, overall, the experience has been very good. It is a live chat platform that allows connecting with customers quickly and effectively. Intuitive and easy-to-use interface – The setup is simple and does not require technical knowledge.
"Amazing for Connecting with Customers and Boosting Sales!"
I’ve been using Smartsupp for a few months now, and I can honestly say it’s been a game-changer! It makes chatting with customers super easy, so I can answer their questions on the spot and help them feel supported. The real-time insights into how people are navigating the site have been priceless—it’s like having an extra set of eyes to understand what visitors are looking for.
"Android App"
The Android app is also very good. Finally, the ease of use of the platform is excellent.
"Smartsupp is an effective tool for customer support in B2B segment"
Automation with chatbot – Using predefined responses and automated messages, we can filter out common questions and focus on relevant inquiries.
"It's convenient, fast, and easy to use—exactly what I was looking for!"
Smartsupp has been a game-changer for my business. It's convenient, fast, and incredibly easy to use, making customer interactions seamless and efficient. The live chat feature allows me to respond to inquiries in real time, which has significantly improved customer satisfaction.
"Very good, Easy to use"
Excellect software, it's easy to use and set up. It's easy to use and also can recieve message and reply from mobile phone.
"Efficient and User-Friendly Chat Solution"
Smartsupp excels in providing top-notch customer support, with a responsive team always ready to assist. The platform's ease of implementation is a major advantage – setting it up on a website is quick and straightforward, even for non-technical users. The intuitive interface ensures smooth navigation, and the customizable chat widget blends perfectly with any website design.
4.7 Rating based on 787 reviews
4.6 Rating based on 343 reviews
Works great on all major platforms
Use our out-of-the-box integrations on e-commerce platforms and website builders
80+ other platform integrations
FAQs about Live Chat
Couldn't find some information? Try the Smartsupp Help Center or simply contact us.
Live Chat is a real-time communication tool that works directly on your website (or mobile app). It's simple: visitors click the chat icon to open a chat window, then send a message to start talking with your support team or sales reps.
Smartsupp's starter package is completely free – the only limit is on the number of conversations. You can decide for yourself when it makes sense to upgrade to a paid plan with advanced features as your business grows.
You'll see results almost immediately after launch. Once you have Live Chat on your website, you can watch in real-time as your first customers reach out and see how it impacts your sales. That same evening, you can review the statistics to see how many people used the chat, what they were interested in, and whether they actually made a purchase.
Definitely, and we have the data to prove it. At inSPORTline's online store, visitors who used Live Chat to talk with operators converted at a rate 724% higher than regular visitors. Take ASKO - nábytek as another example – their Live Chat has become a powerful sales channel bringing in an average of 1.1 million CZK monthly.
Smartsupp is built as an easy plug-and-play solution, so no programming knowledge is required for setup or use. Everything can be configured through our intuitive dashboard in just a few clicks.
The installation is super easy and only takes a few minutes. If you're on one of our supported e-commerce platforms, just install the plugin, sign into your Smartsupp account, and you're all set! Manual installation is just as simple – grab the unique code snippet from your account and drop it into your site's header.
Smartsupp has ready-made integrations for most major e-commerce platforms, such as Shoptet, Shopify, WordPress, WooCommerce, PrestaShop, Magento, OpenCart, and Shopware. Installation is even easier on all these platforms. Just download our official plugin and you'll have Live Chat ready in minutes.
Yes, using API & Webhooks you can connect Smartsupp with your CRM and other applications. Leads from Smartsupp will automatically be imported into your CRM system.
There are several reasons. First, Live Chat is much more efficient. Your operators can handle multiple inquiries simultaneously, so they can serve more customers in the same amount of time. This eliminates queues and customers don't have to wait. The second reason is that many customers today prefer written communication, but they also expect an immediate response – which email simply can't provide.
Yes, our packages include an AI Reply Assistant that helps you polish your messages, perfect your grammar, and maintain a professional tone.
We actually recommend it! Live Chat and chatbot form a duo that complements each other perfectly. A visitor starts communicating with the chatbot, which answers the most common questions, sends price lists, or collects contact information. But if they need a more personal approach or have a specific question, the chatbot smoothly transfers them to a live agent who doesn't have to gather basic information from scratch.
Smartsupp's multichannel feature lets you manage conversations from various channels all in one place. Besides Live Chat, you can handle emails and messages from Messenger and WhatsApp right from our dashboard. No more juggling between different accounts and apps.
Smartsupp has a mobile app for Android and iOS, so you can respond to customers from anywhere – whether you're at the office, at home, or on the go.
Absolutely! This handy feature comes with our paid plans. You can specify when your team is online, and during off-hours, customers will automatically see a message telling them when to try again.
All data is securely stored in Smartsupp's database. We use SSL/TLS encryption and the latest security technologies to protect it. Smartsupp is fully GDPR compliant and all data is stored exclusively within the EU.
Set up your own live chat and get 14 days free trial
Setup in 2 minutes, no credit card required.
Smart support = Smartsupp
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